Returns & Refunds

We want you to enjoy every bottle and bag. If something is not right with your order, we will put it right.

1. Damaged, faulty or wrong items

Please check your order when you receive it. If an item arrives damaged or leaking, is faulty, or is not what you ordered, contact us within 7 days with your order number and a photo. We will replace the item or refund it, in line with the Consumer Protection Act.

2. Food and drink products

For health and safety reasons, coffee, syrups, concentrates, powders and chocolates cannot be returned once they have left us, unless they are faulty or damaged as described above.

3. Other items

Non-food items such as gift carry boxes may be returned within 30 days of receiving them, unused and in their original condition, with proof of purchase. Please ask us before sending anything back so we can tell you how and where to return it.

4. Cancelling an order

You can cancel an order free of charge until it has been dispatched or collected. Contact us with your order number as soon as possible.

5. Refunds

Once we have approved a refund, we pay it back using your original payment method. Your bank may take a few working days to show it.

6. Mobile bar bookings

Deposits, cancellations and changes for event bookings are set out in the quote we send you for your event.

7. Contact

Call or WhatsApp 082 332 1236, or email sales@nomadcoffeesa.co.za.